Privacy Policy

Effective Date: July 30, 2026

At Roamio Rides Lda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.

Who We Are

Roamio Rides provides fully managed e-bike and e-scooter rental solutions for hotels, resorts, tourism partners, and their guests.

If you have any questions about this Privacy Policy, please contact us at:

Email: ola@roamiorides.com

Information We Collect

We may collect the following information when you use our website or rental services:

Name
Email address
Phone number
Billing information
Identification information required to verify your identity before renting
Location information while using a rental vehicle (via our rental platform)
Device and browser information
Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

Process bookings and payments
Verify your identity
Provide customer support
Manage rentals and vehicle availability
Improve our website and services
Communicate important booking or account information
Send marketing communications if you have chosen to receive them
Meet legal, insurance, and safety requirements

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

Website functionality
Analytics
Performance monitoring

You can disable cookies through your browser settings, although some parts of the website may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Payment processors
Identity verification providers
Rental platform providers
Insurance providers
Technology and hosting providers
Legal or regulatory authorities when required by law

All third-party providers are expected to protect your information appropriately.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

While no online system is completely secure, we continually work to safeguard your data.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

Your Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where applicable
Request a copy of your personal data

To exercise any of these rights, please contact us using the email address above.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as booking platforms, payment providers, maps, or analytics tools. These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are intended for individuals who meet the minimum legal age required to rent an e-bike or e-scooter. We do not knowingly collect personal information from children.